End User Support

ICS's End-user Services helps to simplify the IT environment within an organization and brings down the cost of managing the end-user environment. Our integrated suite offers a range of top tier solutions to address the most demanding information security requirements of our clients without compromising on the end user productivity.

Service Desk Management:

Our comprehensive Service Desk Management (SDM) framework, has been specifically designed to help our clients solve Enterprise IT problems faster so that user productivity remains uncompromised.>

We diligently act as the single-point-of-contact (SPOC) for end-users and provide end-to-end ownership of the calls from initiation to resolution. We proactively keep end user up to date with all relevant service events, actions and changes that are expected to affect them.

What We Offer:

1. Field Call, Email or WEB Incidents
2. Update incidents notes with progress
3. Keep user informed of progress
4. Monitor incident for resolution / push for progress
5. Escalate according to customer requirements
6. Distribute satisfaction survey to user

Remote Device Management

Our remote management experts perform the daily activities required to keep your end user device secure and operational.
Utilizing the best-in-class remote management and automated tools, our distinctive 'cloud-based cloud-enabled' infrastructure offers flexible and scalable solutions. This accommodates both evolving technologies as well as changing market demands. It enables clients to remain competitive while implementing customized Cloud and Virtualization strategies.

What We Offer:
Our cloud based remote device management services gives you total control over the end user devices by utilizing following offerings:

1. Remote OS and Software Distribution
2. Software license compliance and utilization management
3. End Point Security Monitoring & Alerting
4. Online Back-Up and Profile Migration
5. Policy-based and Patch Management
6. Asset Management (hardware/software)
7. Remote Takeover

IT Asset Lifecycle Services

Deployment
As a strategic partner, we are helping the overall effectiveness, efficiency and alignment of enterprise wide distribution activities and ensure synchronized transportation and distribution worldwide.

What We Offer
Our managed deployment services encompass planning, forecasting, procurement, integration, staging and tagging; while our service extension options include installation, data migration, asset disposal and refresh management.

Maintenance

From installation to product retirement, warranty upgrades to self-maintenance, proactive care to 24×7 problem resolution, you can rely on our wide range of services and our authorized service partners for all hardware support needs. We have years of experience in servicing computer systems, networks, storage devices and peripherals.

What We Offer
Our services deliver comprehensive support for enterprises of all sizes and environments of all types: desktops, client/server, data center, print, mobile and global. We offer a wide range of purchase options, including convenient extended warranty hardware support packages.

1. Field logistics including spares and parts management
2. Warranty and non-warranty break fix
3. Vendor certified technicians
4. 24x7 onsite, same day or next business day coverage
5. Preventive Maintenance
6. Managed service programs with SLA's